Terms of Service

These Terms of Service ("Terms") govern your use of platform and IoT monitoring services. By accessing or using our services, you agree to be bound by these Terms.

1. Service Description

we provides a comprehensive platform that includes:

1.1 E-commerce Services

• Online store creation and management tools
• Product catalog and inventory management
• Payment processing and transaction handling
• Order fulfillment and shipping integration
• Customer relationship management
• Sales analytics and reporting

1.2 IoT Monitoring Services

• Device connectivity and management
• Real-time sensor data collection and monitoring
• Data visualization and analytics dashboards
• Alert and notification systems
• Historical data storage and analysis
• Asset and building management tools

2. Eligibility and Account Registration

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Have the legal authority to enter into these Terms
• Comply with all applicable laws and regulations

3. Acceptable Use Policy

You agree to use services lawfully and responsibly. The following activities are prohibited:

3.1 Prohibited Content

• Illegal, harmful, or offensive content
• Content that infringes intellectual property rights
• Adult content, violence, or discriminatory material
• False, misleading, or deceptive information
• Spam, malware, or malicious code

3.2 Prohibited Activities

• Fraud, money laundering, or illegal transactions
• Hacking, data scraping, or unauthorized access attempts
• Interference with service operations or security
• Impersonation of others or false representation
• Violation of third-party rights or applicable laws

4. Payment Terms and Billing

we offers both free and paid service tiers:

4.1 Subscription Plans

• Free tier with basic features and limitations
• Premium plans with advanced features and higher limits
• Enterprise solutions with custom pricing and support
• Transaction-based fees for payment processing

4.2 Payment Processing

• All payments are processed securely through third-party providers
• Subscription fees are billed in advance
• Payment failures may result in service suspension
• Refunds are subject to our refund policy

5. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data. Key points include:

• We collect data necessary to provide our services
• Your data is protected with industry-standard security measures
• You retain ownership of your content and data
• We do not sell your personal information to third parties

6. Intellectual Property Rights

we respects intellectual property rights and expects users to do the same:

6.1 Your Content

• You retain ownership of content you upload or create
• You grant us a license to use your content to provide our services
• You are responsible for ensuring you have rights to use all content

6.2 Our Platform

• we owns all rights to the platform and its features
• Our trademarks and copyrights are protected
• You may not copy, modify, or redistribute our platform

7. Service Availability and Support

We strive to provide reliable services but cannot guarantee uninterrupted availability:

• Services may be temporarily unavailable for maintenance
• We provide customer support through multiple channels
• Service level agreements vary by subscription plan
• We maintain backup systems and disaster recovery procedures

8. Limitation of Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for services
• We do not warrant that services will meet all your requirements
• Users are responsible for their own data backups

9. Indemnification

You agree to indemnify and hold our harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of third-party rights
• Content you upload or share through our platform

10. Termination

Either party may terminate these Terms:

10.1 By You

• You may cancel your account at any time
• Cancellation takes effect at the end of your billing period
• You remain responsible for charges incurred before cancellation

10.2 By Us

• We may terminate accounts that violate these Terms
• We may suspend services for non-payment
• We provide notice when possible, except for serious violations

11. Dispute Resolution

If disputes arise, we encourage resolution through:

• Direct communication with our support team
• Mediation before formal legal proceedings
• Arbitration for disputes that cannot be resolved otherwise

12. Changes to Terms

We may update these Terms periodically:

• Material changes will be communicated via email or platform notifications
• Continued use after changes constitutes acceptance
• You may terminate your account if you disagree with changes

13. Governing Law and Jurisdiction

These Terms are governed by Indonesian law. Any legal proceedings will be conducted in Indonesian courts, except where prohibited by local law.

14. Contact Information

For questions about these Terms or our services, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.