Privacy Policy

This Privacy Policy explains how ("we," "our," or "us") collects, uses, and protects your personal information when you use our e-commerce platform and IoT monitoring services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

• Full name and email address
• Phone number and contact information
• Business information (company name, address)
• Payment information (processed securely through third-party providers)
• Account credentials and authentication data

1.2 E-commerce Data

• Product information and store configurations
• Order details, transaction history, and customer interactions
• Shipping addresses and delivery preferences
• Customer support tickets and communications
• Sales analytics and performance metrics

1.3 IoT and Device Data

• Device identification codes and configurations
• Sensor readings and measurement data (temperature, humidity, pressure, etc.)
• Device status, connectivity, and performance metrics
• Historical data trends and analytics
• Alert and notification preferences
• Building and asset management information

1.4 Technical Information

• IP address, browser type, and device information
• Usage patterns, feature interactions, and session data
• Log files, error reports, and performance data
• Location data (when permitted) for delivery and service optimization

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Provision

• Creating and managing your online store
• Processing orders, payments, and shipping arrangements
• Monitoring IoT devices and providing real-time data visualization
• Managing assets, buildings, and organizational structure
• Providing customer support and technical assistance

2.2 Communication

• Sending service notifications, updates, and alerts
• Providing account-related communications
• Responding to inquiries and support requests
• Sharing product updates and feature announcements

2.3 Analytics and Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionalities
• Optimizing system performance and reliability
• Conducting research and development activities

3. Data Storage and Security

We implement comprehensive security measures to protect your data:

• Data encryption in transit and at rest using industry-standard protocols
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Data backup and disaster recovery procedures
• Employee training on data protection best practices

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data only in the following circumstances:

4.1 Service Providers

• Payment processors (for secure transaction handling)
• Shipping partners (for order fulfillment)
• Cloud infrastructure providers (for data hosting)
• Analytics services (for platform improvement)

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights, safety, or property
• To investigate fraud or security incidents

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions and preferences
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect some functionality of our services.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing

7. Data Retention

We retain your data for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

IoT sensor data may be retained for up to 7 years for historical analysis and compliance purposes.

8. International Data Transfers

Your data may be processed and stored in countries other than your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

we are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Email notifications to your registered address
• In-app notifications or announcements
• Updates on our website with the new effective date

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Indonesia. Any disputes arising from this policy will be resolved in accordance with Indonesian jurisdiction.